Digerati FAQs

Click on the queries below to find answers to frequently asked questions about Digerati.

Q.  I have installed INBOUND V2. What next?
A. 

If you have just installed INBOUND V2 then you will now need to update this software with all of the newest weekly updates. These updates contain important content changes and also program enhancements.

The easist way to do this is to download and apply a Cumulative Update, which is a collection of all of the weekly updates.

Select INBOUND V2 > Updates from the list on the left of this window to open the Updates window. Follow the steps to download the update.

Once the file has been downloaded, double-click the icon and the update process will run automatically. Note: The process could take between 2 to 20 minutes to complete.
 

Q.  INBOUND V2 on Novell Netware file servers?
A. 

Installation of INBOUND V2 will fail if the Netware file server does not support long file names (which was the default on older versions of Netware). An administrator will have to enable support before installation can be completed.

Q.  Installation of INBOUND V2 on Citrix Metaframe?

  1. From the control panel, install INBOUND V2 as a Network Server installation.
  2. When prompted, specify that this installation will be a client as well.
  3. When prompted for a Local Directory, specify a temporary directory; e.g. C:\TEMP\MyINBOUND V2

INBOUND V2 makes an assumption that does not hold true in Metaframe environments, namely:
'Each INBOUND V2 user has their own physical Windows directory, and therefore has their own %WINDIR%\INBOUND V2.ini file.'
(%WINDIR% is the environment variable that points to Windows' root directory.)

Hence, network administrators must ensure that this file is not written to, by requiring that each user has customisation turned off (more on that later).

As users can create bookmarks and annotations, each user should be running in local mode. In order for each user to have their own copies of the relevant files, Digerati recommends that Metaframe be configured so that each user has a particular drive (say, W:) mapped to their own user-specific home directory.

  1. For each INBOUND V2 user, create a W:\MyINBOUND V2 folder.
  2. Copy the files that were installed in the temporary folder mentioned above, into each user's W:\MyINBOUND V2 folder.
  3. After copying these files for each user, edit the %WINDIR%\tt4.ini file so that the two lines read:
    [LOCALDATA]
    LOCALDIR=W:\INBOUND V2.
  4. Each user should run now INBOUND V2. Open INBOUND V2's Preferences window from the Tools menu, and ensure that both 'Customised Windows Sizes' and 'Share bookmarks across My Network' are NOT selected.

Q.  What is INBOUND V2 Registration?
A. 

Registration is required for any new installation of INBOUND V2. The registration process is necessary to provide you with quality software support and to allow you to run the program in multiple user mode, apply updates and to access the optional INBOUND V2 Plus Pack content. INBOUND V2 will not operate without being registered.
 

Q.  How is INBOUND V2 content updated?
A. 

INBOUND V2 is updated via a weekly email. This service is part of your INBOUND V2 subscription. The email’s attached update file can be sent to you in either executable format (*.exe) or Microsoft Cabinet format (*.cab), which is very similar to a zipped format. Alternatively, you can download the update file directly from our website at: www.digerati.com.au/updates.html.

It is important that you apply these updates in date order to avoid the risk of INBOUND V2 containing incorrect data. If you receive and install the INBOUND V2 DVD some weeks or months after the DVD is released or after the start of the subscription period then you will need to apply all the weekly updates issued since that date. As this can be quite time consuming, you can apply these updates using a single cumulative update. This update is also available from our website (at the address above), or you may request  that one be sent to you by sending an email.

Q.  How do I re-register my INBOUND V2 software?
A. 

When you renew your subscription to INBOUND V2 for the next 12-month period, you also need to re-register the software in order to keep it fully operational and up-to-date. 

You must perform the re-registration process for each STANDALONE installation of INBOUND V2. If you are running INBOUND V2 from a SERVER installation then you will only need to perform it from one client PC as this change will then be reflected across the whole network of INBOUND V2 clients.

HOW TO RE-REGISTER

  1. Make sure that you close down INBOUND V2 if it is currently running.
  2. Run the INBOUND V2 Registration program.
    (Click the Start button in the bottom left of your computer screen, then click Programs > INBOUND V2 V1 > INBOUND V2 Registration.)
  3. When the Registration program starts up, click the Next button to skip through the first screen.
  4. On the User Totals screen your previous total user figures should be displayed. If you elected to purchase any New Zealand Plus Packs while completing the online re-subscription process then adjust the figure for 'Users for NZ Plus Pack' to match the number you paid for. If not, leave the totals as they are.
    Click Next to continue.
  5. The site code is a unique ID that we use to identify your installation of INBOUND V2. 
    Click Next to continue.
  6. Tick the box if you wish to receive email updates. Your details will appear if they have previously been recorded. Click Next to continue.
  7. Try to register via the Internet (Option 1) if you have an active internet connection; this is the easiest and fastest way to register.
    If you don't have access to the Internet then you can register manually via the telephone (Option 4).
  8. If you chose to register via the Internet (Option 1), click the Test button. If the test is successful, click the Next button.
  9. Once the Registration process is complete you will receive a message saying 'Congratulations! You have successfully registered your INBOUND V2 copy'. Click OK to finish.

Q.  I receive a message ‘Resource file mismatch’ when I try to launch INBOUND V2.
A. 

This message occurs if you have recently installed a program with an older version of Visual Fox Pro. This application is the platform that INBOUND V2 to run.

If you have installed another program with an older version of Visual Fox Pro then this can sometimes cause a conflict with produces the above error message.

A solution which will allow INBOUND V2 and the other recently installed program to work would be to Uninstall the application called ‘Visual FoxPro Libraries’.

To uninstall open up the control panel and then double click on the icon Add/Remove programs. Once the uninstall is performed you should be OK to launch INBOUND V2
 

Q.  I receive a message ‘Internal Validation error’ when I tried to launch INBOUND V2.
A. 

I receive a message ‘Internal Validation error’ when I tried to launch INBOUND V2.

This message occurs if the Users list is cleared more than a couple of time within the INBOUND V2 Maintenance screen.

* Use of this option for improper use of INBOUND V2 will risk your on-going subscription to the software *.

To correct this problem you will need to contact Digerati Assist and speak with the Support representative.

Please quote your Serial number and the Validation code that appears. Phone: 1300 72 72 71. (Mon – Fri. 9:00am to 5:00pm EST).
 

Q.  Does INBOUND V2 contain Schedule 2?
A. 

Schedule 2 to the Customs Tariff Act is not included in INBOUND V2 as a separate book, unlike Schedules 1, 3 and 4. This is because the Rules of Interpretation in Schedule 2 are a repeat of information that can be found elsewhere in INBOUND V2.

Open the book 'HS Explanatory Notes' and click the tab 'General Rules'. Scroll down a bit till you get to the heading 'GENERAL RULES FOR THE INTERPRETATION OF THE HARMONIZED SYSTEM'.

An abbreviated version of the Rules can also be found in the Export Tariff. Open this book and click the tab 'Introduction' then go to item 1.2 GENERAL RULES FOR THE INTERPRETATION OF THE HARMONIZED SYSTEM.

Q.  How to install INBOUND V2?
A. 

Insert the INBOUND V2 DVD into your DVD-ROM drive. If the INBOUND V2 installation program does not start automatically, then:

  1. Locate the My Computer icon on your PC's Desktop and double-click it to open it.
  2. Locate the DVD-ROM drive (usually the D: or E: drive). The drive's label will be 'INBOUND V2'. Double-click it to open it.
  3. Double-click the file named INBOUND V2.exe.

If TariffTech is installed on your system, you will be prompted to upgrade TariffTech to INBOUND V2. Click OK to continue. You do not need to register this copy as your TariffTech registration will be automatically transferred to INBOUND V2. During the upgrade process you will be asked to write your serial number in the space provided on the INBOUND V2 DVD case. Once the upgrade is completed, the Finish button will appear.

Note: If you are upgrading from TariffTech, your serial number will remain unchanged but the prefix will change from TTE410- to INB100-. Use this new prefix when downloading updates from our website. To view your serial number at any time, click the 'About INBOUND V2' command on INBOUND V2’s Help menu. The 'About INBOUND V2' window also displays other important information concerning the software.
 

Q.  I receive an error message 'Structural .CDX file is not found.' whilst trying to apply an update.
A. 

This message could occur if you have recently downloaded and attempted to apply a weekly or the complete Cumulative update.  

Error Log Entries( to be analysed by Digerati )
11/01/2005 09:03:17 PM
Error : 1707
Message : Structural .CDX file is not found.
Method : UPDATE_AU_LEGISLATION.FXP
Line : 6

A solution to this issue is to close down the INBOUND V2 updating screen or the INBOUND V2 application if it's currently open. 

Now run the program LAUNCH UPDATES.  (START >> PROGRAMS >> INBOUND V2 >> LAUNCH UPDATES). This action will now start to apply the last attempted update.

Wait for the updating process to complete before running INBOUND V2.

is performed you should be OK to launch INBOUND V2.
 

Q.  How to install OUTBOUND V2?
A. 

Insert the OUTBOUND V2 CD in your CD-ROM drive. If the OUTBOUND V2 installation program does not start automatically, then:

  1. Open My Computer your Desktop screen
  2. Open the CD-ROM drive
  3. Double-click the file named InstallOUTBOUND V2.exe.


If it is a fresh installation of OUTBOUND V2, you will need to select the type of installation you require (Standalone, Network Server or Network Client). To learn more about the Network set-up open the ReadMe.txt file from the installation CD. In the final stages of installation, you will be prompted for your serial number, which is found on the inside of your CD case. You will then be required to register the software (refer to the ReadMe file if you are unfamiliar with the registration process).
 

Q.  What is OUTBOUND V2 Registration?
A. 

Registration is required for any new installation of OUTBOUND V2. The registration process is necessary to provide you with quality software support, and to allow you to run the program in multiple user mode and to apply updates. OUTBOUND V2 will not operate without being registered.
 

Q.  How do I re-register my OUTBOUND V2 software?
A. 

When you renew your subscription to OUTBOUND V2 for the next 12-month period, you also need to re-register the software in order to keep it fully operational and up-to-date. 

You must perform the re-registration process for each STANDALONE installation of OUTBOUND V2. If you are running OUTBOUND V2 from a SERVER installation then you will only need to perform it from one client PC as this change will then be reflected across the whole network of OUTBOUND V2 clients.

HOW TO RE-REGISTER

  1. Make sure that you close down OUTBOUND V2 if it is currently running.
  2. Run the OUTBOUND V2 Registration program.
    (Click the Start button in the bottom left of your computer screen, then click Programs > OUTBOUND V2 V1.1 > OUTBOUND V2 Registration.)
  3. When the Registration program starts up, click the Next button to skip through the first screen.
  4. On the Number of Users screen your previous total user figures should be displayed.
    Click Next to continue.
  5. The site code is a unique ID that we use to identify your installation of OUTBOUND V2. 
    Click Next to continue.
  6. Tick the box if you wish to receive email updates. Your details will appear if they have previously been recorded. Click Next to continue.
  7. Try to register via the Internet (Option 1) if you have an active internet connection; this is the easiest and fastest way to register.
    If you don't have access to the Internet then you can register manually via the telephone (Option 4).
  8. If you chose to register via the Internet (Option 1), click the Test button. If the test is successful, click the Next button.
  9. Once the Registration process is complete you will receive a message saying 'Congratulations! You have successfully registered your OUTBOUND V2 copy'. Click OK to finish.

 

Q.  Installation of OUTBOUND V2 on Citrix Metaframe?
A. 

  1. From the control panel, install OUTBOUND V2 as a Network Server installation.
  2. When prompted, specify that this installation will be a client as well.
  3. When prompted for a Local Directory, specify a temporary directory; e.g. C:\TEMP\MyOUTBOUND V2

OUTBOUND V2 makes an assumption that does not hold true in Metaframe environments, namely:
'Each OUTBOUND V2 user has their own physical Windows directory, and therefore has their own %WINDIR%\OUTBOUND V2.ini file.'
(%WINDIR% is the environment variable that points to Windows' root directory.)

Hence, network administrators must ensure that this file is not written to, by requiring that each user has customisation turned off (more on that later).

For each OUTBOUND V2 user, create a W:\OUTBOUND V2 folder.

  1. Copy the files that were installed in the temporary folder mentioned above, into each user's W:\OUTBOUND V2 folder.
  2. After copying these files for each user, edit the %WINDIR%\OUTBOUND V2.ini file so that the two lines read:
    [LOCALDATA]
    LOCALDIR=W:\OUTBOUND V2.
  3. Each user should run now OUTBOUND V2. Open OUTBOUND V2's Preferences window from the Tools menu, and ensure that 'Customised Windows Sizes' are NOT selected.

 

Q.  My Serial Number is rejected during installation?
A. 

If repeated attempts at entering the Serial Number are being rejected, try the following check list:
 

Q.  Updating with Microsoft Outlook?
A. 

How to use Microsoft Outlook to receive and apply updates

Note: These instructions have been written for Microsoft Outlook Express Versions 4.72-6.0 and Outlook Versions 5.0-9.0. The procedure for earlier or later versions may vary slightly. To determine the version that you are running, go to the Outlook Help menu and select 'About Microsoft Outlook' or 'About Microsoft Outlook Express'.

Step 1. Identify the update

Depending on which product(s) you receive updates for, check your Inbox folder for an email with one of the following subject lines:

  • INBOUND V2 V1.0 UPDATE (DD/MM/YYYY)
  • OUTBOUND V2 V1.1 UPDATE (DD/MM/YYYY)
  • TRADEWISE NEW ZEALAND V1.1 UPDATE (DD/MM/YYYY)

Double-click on this line to open the email.

Step 2. Read the What's New section in the email body

We remind you to do this each week for a reason. Occasionally, there are technical or procedural issues that we need to make you aware of before you apply that update. Also, we often include Digerati or product-related news here.

Step 3. Locate the attachment

  • INBOUND V2 attachments are called either inb1upd.cab or inb1upd.exe.
  • OUTBOUND V2 attachments are called either out1upd.cab or out1upd.exe.
  • TRADEWISE V1.2 New Zealand attachments are called tnz1upd.cab or tnz1upd.exe.

Outlook: The attached file should be located at the bottom of the email.
Outlook Express: The attached file should be located under the subject line or visible under the paper clip.

Step 4. Opening the attachment and running the update

Cabinet format (if the attachment name has a .CAB extension):

  1. Double-click the attached file. An Opening Mail Attachment dialogue box will open.
  2. Click Open it and then click OK.
  3. Your file decompressing software should now start up and the extracted file will appear as 'weekly.exe' in a new window.
  4. Double-click this weekly.exe. This will start the updating process.

Executable format (inb1upd.exe/out1upd.exe/tnz1upd.exe):

  1. Double-click the attached file. You should be given the option to 'Open the attached file' or 'Save to Disk', depending on your version of Windows.
  2. Select the option 'Save to Disk'. A Save As dialogue box will now appear.
  3. Click the black drop-down arrow to the right of the words 'Save In' and select 'Desktop', which is located at the top of the list.
  4. Click the Save As button. The update file will be saved to your desktop.
  5. Double-click this file and the update process will run automatically.

Step 5. Follow the prompts

From here on, it is self-explanatory. If you have any further problems, check the bulletins or contact Digerati Assist.
 

Q.  How to use Netscape Communicator to download and apply an update?
A. 

How to use Netscape Communicator to download and apply an update

Note: These instructions were written for Netscape Communicator Version 4.7. The procedure for earlier or later versions may vary slightly. To determine the version that you are running, go to Communicator's Help menu and select 'About Communicator'.

Step 1. Identify the update
Depending on which product(s) you receive updates for, check your Inbox folder an email with one of the following subject lines:

  • INBOUND V2 V1.0 UPDATE (DD/MM/YYYY)
  • OUTBOUND V2 V1.1 UPDATE (DD/MM/YYYY)
  • TRADEWISE V1.2 NEW ZEALAND V1.1 UPDATE (DD/MM/YYYY)

Double-click on this line to open the email.

Step 2. Read the WHAT'S NEW section in the email body
We remind you to do this each week for a reason. There may be technical or procedural issues that we need to make you aware of before you apply that update. Also, we often include Digerati or product-related news here.

Step 3. Locate the attachment 

  • INBOUND V2 attachments are called either inb1upd.cab or inb1upd.exe.
  • OUTBOUND V2 attachments are called either out1upd.cab or out1upd.exe.
  • TRADEWISE V1.2 New Zealand attachments are called tnz1upd.cab or tnz1upd.exe.

At the top of the email body, you should see a grey button that has a paper clip icon on it. Click this icon and the email's attachment should appear at the bottom of your screen. It looks like a document, and depending on the update, is called one of the names listed above.

Step 4. Opening the attachment and running the update
Cabinet format (if the attachment name has a .CAB extension):

  1. Double-click the attachment. Netscape Communicator will open an 'Open it or Save As' dialogue box, depending on your version of Windows.
  2. Click the Open It button.
  3. Your file decompressing software should now start up and the extracted file will now appear as 'weekly.exe' in a new window.
  4. Double-click this file and a 'Browse for folder' dialogue box will appear.
  5. Select the Desktop at the top and click OK. The file weekly.exe will now appear on your desktop.
  6. Double-click this file and the update process will run automatically.

Executable format (inb1upd.exe/out1upd.exe/tnz1upd.exe):

  1. Double-click the attachment. Netscape Communicator will open an 'Open it' or Save As' dialogue box, depending on your version of Windows.
  2. Select the option 'Save to Disk'. A Save As dialogue box will now appear.
  3. Click the black drop-down arrow to the right of the words 'Save In' and select Desktop, which is located at the top.
  4. Now click Save As. The update file will be saved to your Desktop.
  5. Double-click this file and the update process will run automatically.

Step 5. Follow the prompts
From here on, it is self-explanatory. If you have any further problems, check the bulletins, or contact Digerati Assist.
 

Q.  How to use Qualcomm Eudora to receive and apply an update?
A. 

How to use Qualcomm Eudora to receive and apply an update

Note: These instructions have been written for Qualcomm Eudora Version 5.1. The procedure for earlier or later versions may vary slightly. To determine the version that you are running, go to Eudora's Help menu and select 'About Eudora'.

Step 1. Identify the update
Depending on which product(s) you receive updates for, check your Inbox folder for an email with one of the following subject lines:

  • INBOUND V2 V1.0 UPDATE (DD/MM/YYYY)
  • OUTBOUND V2 V1.1 UPDATE (DD/MM/YYYY)
  • TRADEWISE V1.2 NEW ZEALAND V1.1 UPDATE (DD/MM/YYYY)

Double-click on this line to open the email. 


Step 2. Read the What's New section in the email body

We remind you to do this each week for a reason. Occasionally, there are technical or procedural issues that we need to make you aware of before you apply that update. Also, we often include Digerati or product-related news here.

Step 3. Locate the attachment

Scroll to the bottom of the email text. There, you should see an icon for the attachment, which will have one of the following names. Click on the icon.
  • INBOUND V2 attachments are called either inb1upd.cab or inb1upd.exe.
  • OUTBOUND V2 attachments are called either out1upd.cab or out1upd.exe.
  • TRADEWISE V1.2 New Zealand attachments are called tnz1upd.cab or tnz1upd.exe.

Step 4. Opening the attachment and running the update

Cabinet format (if the attachment name has a .CAB extension):

  1. Click the attached file and it will now appear as 'weekly.exe' in a new window.
  2. Double-click this file and the update process will run automatically.

Executable format (inb1upd.exe/out1upd.exe/tnz1upd.exe):

  1. Click the attached file and it will now appear as 'weekly.exe' in a new window.
  2. Double-click this file and the update process will run automatically.

Step 5. Follow the prompts

From here on, it is self-explanatory. If you have any further problems, check the bulletins or contact Digerati Assist.
 

Q.  How to obtain software technical support?
A. 

How to obtain software technical support

Your subscription to INBOUND V2, OUTBOUND V2, or TRADEWISE V1.2 New Zealand includes free technical support for the subscription period, provided by our Digerati Assist support staff. Bulletins for known technical issues and frequently asked questions (FAQs) are available from our website at: www.digerati.com.au. Simply select the product in the menu on the left of the screen, then the topic you wish to view from the pop-out list.

Alternatively, you can contact us between 9am and 5pm EST

< />
PRODUCTEmailTelephone
INBOUND V2, OUTBOUND V2assist@digerati.com.au
TRADEWISE V1.2 New Zealandnzassist@digerati.com.au+64 9 524 5212

An easy way to contact Digerati Assist is via the Email Digerati Assist command located on your product's Help menu. This will open a ready-made report form for you to fill out and email.
 

Q.  Registration via Proxy Servers?
A. 

Registration via Proxy Servers

The Registration Wizards for INBOUND V2, OUTBOUND V2, and TRADEWISE V1.2 NZ attempt to register your installation by communicating directly to our web site.

Some users will need to configure their wizard to communicate via a Proxy Server.

Some Proxy Servers require that the user provide authentication details to allow them to access web sites that are external to their own internal network. If this, is the case, then the Registration Wizard is unable to prompt you for your credentials, and registration will not occur. We recommend in these instances that you register using the second available method, "Register Manually via the Internet".

If your Proxy Server does not require user authentication, then the Registration Wizard should work ok.
 

Q.  Classification is not found when searching?
A. 

INBOUND V2, OUTBOUND V2 and TRADEWISE V1.2 NZ search for words, which are just groupings of characters. The keyword searching does not realise that (say) 8943.89.00 and 89438900 mean the same thing, so you need to search for the characters exactly as found in the content. 

Also, a common gotcha is that people want to search for anything in a particular heading. If you search for 8943 in the Harmonised System, you will get 0 hits. In order to find all entries in 8943, you need to search for all words that BEGIN WITH 8943. In other words, you need to use the asterisk wild card (*), and search for 8943*

To confirm whether the classification exists, you can navigate your way there by opening the Tariff book in question and drilling down to where you expect the classification to be. If it does indeed exist, and yet searches are failing to find it, then it means that the index for the Tariff book has been corrupted and needs to be rebuilt using the product's Maintenance program (open your PC's Start menu, select Programs, then open the sub-menu for the software product in question to locate its maintenance program).


Q.  INBOUND V2/OUTBOUND V2/TRADEWISE V1.2 is currently in use by the maximum number allowable under the licencing agreement between Digerati and your organisation?
A. 

INBOUND V2/OUTBOUND V2/TRADEWISE V1.2 is currently in use by the maximum number allowable by the licencing agreement between Digerati and your organisation. Sorry, access is denied.

Digerati Product licensing is based on the notion of NAMED users, not CONCURRENT users. That is, if you have an installation that has been registered for 2 user s, then the first 2 users that run the product's executable (e.g. INBOUND V2.EXE or OUTBOUND V2.EXE or TRADEWISE V1.2.EXE) will be the users that are licenced.

In this example, if a third user tried to run the product, you would receive the
 above message, regardless of whether or not anyone was running the product at the time.

When you first install INBOUND V2, OUTBOUND V2 or TRADEWISE V1.2 (or if you ever reinstall), the licence's user count will be 1 by default. To increase the user count, you must register (or re-register) the installation.

Note: The free usage of TRADEWISE V1.2 NZ CDs are by default, for one user. You must register your installation of TRADEWISE V1.2 to get multiple users (this is still free, though).

How do we distinguish between users?

When the product's executable is run, it determines two things:
 1. Your windows/network username
 2. The network name of your PC


The combination of these two values determine your unique user identifier.

Admittedly, this can cause some administrative problems when (e.g.):
 1. A PC crashes, and the Windows environment is rebuilt. The network name of the may PC change in the process.
 2. An enduser receives a new computer, and wants to transfer their usage of of the product to it.
 3. An enduser leaves the company, and a new person wants to use the licence.

How can I fix this problem?

 1. Ensure that INBOUND V2 or OUTBOUND V2 or TRADEWISE V1.2 is not currently being run by any of the endusers.
 2. Run the Maintenance program, MAINTAIN.EXE. From the "Maintenance" menu, select "View Existing Users".
 3. There you will see which users are currently allowed.
 4. Click on the "Clear User List" button.
 5. CAUTION. INBOUND V2, OUTBOUND V2 or TRADEWISE V1.2 will not forget how many users it is licenced to run, but rather who those users are. Ensure that the correct
 users then run the product, else you will have to repeat this process to rectify it.